When Someone Dies

Clear steps. Compassionate care. Local guidance you can trust.

You Don’t Have to Have the Answers. That’s Why We’re Here.


At Dancy Funeral Home, we’ve helped Caldwell and Essex County families through some of life’s most difficult moments for generations. When a death occurs—whether expected or sudden—it’s completely normal to feel overwhelmed by questions and uncertainty.


Who do I call first? What paperwork do I need? Can I take time to decide? What if I’m out of state? What are the funeral regulations in New Jersey?


This page is here to answer those questions and more, offering practical, compassionate guidance on what to do right now and how we can help.


As a family-owned and locally rooted funeral home, we offer more than just services—we offer stability, reassurance, and deeply personal support when you need it most.

Step 1: Who to Call When Someone Dies

Call Us First—We’ll Help You Take It From There

When someone dies, it’s completely normal to feel overwhelmed, unsure, or even in shock. You don’t need to have all the answers. You don’t need to figure it all out alone.


Your first call can be to us.

We’re available 24/7 at (973) 239-1166 to help you understand what to do next—whether you’re with your loved one, have just received a call, or aren’t sure what to do.


We’ll walk you through the next steps, help you notify the right people (if needed), and arrange for your loved one to be brought into our care with dignity and respect.

If the Death Occurs at Home Under Hospice Care

  • Call the Hospice Nurse: Hospice professionals will pronounce the death and notify the appropriate authorities. DO NOT call 911.
  • Then Call Dancy Funeral Home: Once the nurse gives you the go-ahead, we’ll arrange transportation and begin guiding you through the next steps

 If the Death Occurs at Home Without Hospice

  • Call 911: Emergency responders will arrive to assess and, if necessary, contact the local Medical Examiner.
  • Then Call Us: Once your loved one has been legally pronounced, we will coordinate the transfer and begin caring for them.

If the Death Occurs at a Hospital or Nursing Home

  • Let the staff know you're working with Dancy Funeral Home
  • It is always a good idea to follow-up with us directly to ensure arrangements are made promptly.

If You Were Notified by Local Authorities or the Medical Examiner

Sometimes the police, hospital, or Medical Examiner's Office may notify you directly—especially if the death was sudden or occurred away from home.

  • Call Dancy Funeral Home as soon as you are able. We’ll communicate with the authorities and guide you through the next steps, including identification, paperwork, and transfer.

 If the Death Occurs Out of State or Abroad

Call Us First

We have experience coordinating with funeral directors across the country and internationally.


We’ll handle all the logistics

This includes transportation, permits, consulate paperwork, and bringing your loved one home safely and respectfully.

Whether you're facing an expected death or a sudden loss, let us be your first call.
We’ll help you take it one step at a time—from the very first moment, through every important detail ahead

Step 2: What Happens When You Call Us

Support Starts with a Conversation—Not a Checklist

When you call Dancy Funeral Home, our focus is on helping you feel calm, informed, and supported. You don’t need to have documents gathered or decisions made. You just need to let us know that someone has died—and we’ll take it from there.

Your First Call (Available 24/7)

Whether it’s 2 in the afternoon or 2 in the morning, your first call will be answered by a licensed funeral director or a trusted member of our team. During that call, we will:

  • Gather a few essential details: (your name, your loved one’s name, location of death, any special circumstances)
  • Confirm the pronouncement has occurred or advise if one is still needed
  • Advise you if written authorization is required: In some situations—particularly if the death occurs at a hospital or under the care of the Medical Examiner—we will need a signed release authorization from the next of kin before we can proceed with the transfer. This can be completed quickly through our secure [Online Planning Portal] via DocuSign.
  • Arrange transportation to bring your loved one into our care
  • Schedule a follow-up conversation or meeting, either later that day or when you're ready

Who Has the Right to Control Funeral Arrangements in New Jersey?

In New Jersey, state law defines who has the legal authority to make funeral, burial, or cremation decisions:

Legal Order of Priority:

  1. Surviving spouse or civil union/domestic partner

  2. Majority of surviving adult children (18+)

  3. Surviving parent(s) (equal authority)

  4. Majority of surviving siblings

  5. Other next of kin by bloodline

Exceptions & Special Appointments:

  • Funeral Representative Form: If the decedent legally appointed a representative in a will or by completing an Appointment of Funeral Representative form, that individual—even a friend—takes priority.

  • Court Order: A judge may designate someone based on special circumstances.

  • Active-Duty Military: The person named in military service paperwork holds the right.


The next of kin can also choose to relinquish their right, in writing, to the next person in line.

Bringing Your Loved One Into Our Care

Once we’ve confirmed the legal pronouncement and obtained any required written releases, we coordinate to bring your loved one into our care.

 If the Medical Examiner Is Involved

If your loved one’s passing was unexpected, accidental, or occurred outside of medical supervision, the county medical examiner may take jurisdiction. In these cases:

  • The medical examiner must conduct an identification and investigation before releasing your loved one

  • A Release Authorization Form must be signed by the person with legal control of the funeral

  • The transfer will not happen immediately—but we will stay in constant contact and guide you through the process

What Happens After the Transfer?

After your loved one is brought into our care, we prepare for your arrangement conference. This is a time for you to ask questions, explore options, and make decisions at your own pace.

  • In-Person Meeting – at our funeral home in Caldwell

  • Virtual Option – Zoom or phone call from the comfort of your home

  • Flexible Scheduling – same day or whenever you feel ready

In some situations—such as medical examiner involvement or out-of-town cases—this meeting may happen before the transfer takes place. That’s perfectly fine. We’ll adapt to your needs and timeline.

Step 3: What to Think About

You’re not expected to arrive at your arrangement conference with everything figured out. Most families haven’t planned a funeral before—and that’s okay.

Our job is to guide you through every decision, but there are a few things you may want to begin thinking about, either before we meet or afterward. Starting to reflect on these questions with your family can help you feel more prepared and allow us to better personalize our support.

What Type of Service Will Best Honor Your Loved One?

  • Will there be a viewing or visitation? This can be public or private, with or without an open casket.

  • Would you like a funeral or memorial service? This can take place at our funeral home, your place of worship, graveside, or another meaningful location.

  • Would a celebration of life or gathering be appropriate? Some families prefer informal services with storytelling, music, or food.

  • What final disposition feels right for your loved one and your family?

  • Burial

  • Cremation

  • Entombment in a mausoleum

  • Green or natural burial

  • Scattering ashes (privately or with a group)

  • Are there religious or cultural traditions to honor? We can help incorporate them with respect and care.

What Kind of Timeline Are You Considering?

  • Will out-of-town family need time to travel?

  • Are there faith-based guidelines for when a service should occur?

  • Do you want something immediate, or are you considering a delayed memorial?

There’s no “one-size-fits-all” timeline. We’re here to work with you, whether that means a traditional service this week or a celebration in a few months.

Helpful Things to Gather or Prepare

Even if you’re not ready to make every decision, collecting a few key items or starting certain tasks can help move things along smoothly.

  • Fill out our Online Planning Form (optional, but helpful)
    This secure form collects basic personal and statistical information. Completing it ahead of time allows us to prepare required paperwork and spend more time discussing what matters to you.
    ➡️ Complete the
    Planning Form

  • Begin drafting a list of surviving family members for the obituary
    Make sure names are spelled correctly and relationships are clear. Think about whether you’d like to mention predeceased loved ones, pets, or lifelong friends.


  • Locate important documents

  • Veteran discharge papers (DD-214)

  • Cemetery deed or plot info (if applicable)

  • Pre-planned funeral documents or notes

  • A favorite photograph for the obituary 

Don’t worry if you don’t have everything yet—we can help you gather it over time.

  • Questions for your funeral director

We’re Here to Help You Explore Every Option

You don’t need to have the answers—we’ll help you find what’s right for your family.

If you haven’t already, take a look at our Planning Checklist or Online Planning Form to get a sense of what we’ll go over. They’re simply tools to help, not homework.

📞 Have questions now? Call us anytime at (973) 226-1166.

Step 4: The Arrangement Conference

A Thoughtful Conversation, Not a Transaction

The arrangement conference is a chance for us to sit down—either in person or virtually—and begin shaping a service that’s right for your family. This is where planning becomes personal.

You don’t need to have everything figured out. We’re here to help you explore your options, understand your responsibilities, and make choices that feel right.

Where and How We Meet

We offer several ways to meet, based on what feels most comfortable:

  • In person at our funeral home in Caldwell

  • By phone or video from the comfort of your home

  • Before or after the transfer, depending on the situation (especially if the Medical Examiner is involved or you're out of state)

We’re flexible—and ready when you are.

What to Expect in the Arrangement Meeting

We’ll gently walk you through the following:

  • Service Options

  • Burial, cremation, or alternative disposition

  • Visitation, viewing, funeral, memorial, celebration of life

  • Location, date, and time

  • Clergy, celebrant, musicians, speakers

  • Details & Documentation

  • Information for the New Jersey death certificate

  • State-required authorizations and permits (especially for cremation or entombment)

  • Merchandise selection (caskets, urns, keepsakes, printed materials)

  • Military honors or religious considerations

  • Cemetery coordination or crematory scheduling

  • Personal Touches

  • Obituary assistance

  • Photos, music, readings, memory displays

  • Memorial folders or keepsake items

This is also a good time to share stories, special requests, or even uncertainties—we’re here to listen and help shape something meaningful.

Forms You’ll Review or Sign

We’ll explain each document clearly and give you time to review. Most paperwork can be signed in person or securely via our online family planning portal.



You may be asked to complete or review:

  • Authorization for cremation or burial

  • Authorization for release from a hospital or Medical Examiner

  • Death certificate worksheet

  • Goods & Services Statement (required by NJ law)

  • Funeral trust paperwork (if prepaid or funding arrangements are involved)

  • Obituary draft (if desired)


After the Conference

Once the arrangement conference is complete, we’ll take care of everything behind the scenes:

  • File the death certificate with the State of NJ

  • Secure permits and authorizations

  • Coordinate clergy, cemetery, or crematory scheduling

  • Finalize service details, tribute materials, and obituary notices

  • Prepare our facility and staff for your family and guests

You Don’t Have to Do It All in One Day

We understand that grief takes time—and decisions may come in waves. That’s okay.

Many families choose to finalize things gradually. We’ll be your guide, step by step, with patience, respect, and complete transparency.

Ready to talk? Call us anytime at (973) 226-1166 or Start Arrangements Online

Discover the Dancy Difference